Last Updated February 27th, 2019
STYLUS™ SERIES WARRANTY INFORMATION
Canndescent Rechargeable Stylus™ Pen comes with a LIMITED WARRANTY! Canndescent accepts returns on items bought exclusively through our official Canndescent.store website. This warranty allows you to send the non-functioning vaporizers to us for a new, functioning unit after contacting our Customer Care Team. If the model you have has been discontinued, it will be replaced with a comparable current model. Our Stylus™ Series warranty is valid within 90 days after receiving the product. Please contact our Customer Care Department at (877) 778-9587 or by using the Customer Care Contact Form.
STYLUS™ SERIES RECHARGEABLE BATTERY
All non-functioning Stylus™ Rechargeable Batteries are eligible for a return or exchange 90 days after receiving the product. Please get approval and a return merchandise authorization, RMA, from our Customer Care Department before starting your return. You can reach our Customer Care Department at (877) 778-9587 or by using the Customer Care Contact Form.
RETURNS PAST WARRANTY
All Stylus™ Series Pens are NOT eligible for a return after 90 days of receiving the product under any circumstances. Contact our Customer Care Department at (877) 778-9587 or by using the Customer Care Contact Form for any questions.
INVALIDATION OF WARRANTY
The Canndescent Vaporizing Rechargeable Stylus™ Pen is intended for use solely with the battery and charging equipment that are provided with it, and Canndescent’s Ultra-Premium Cartridges. Any attempt to alter the Rechargeable Stylus™ Pen or substitute the battery, charger or Ultra-Premium Cartridges with unauthorized parts will serve to immediately and irrevocably invalidate this limited warranty.
UNAUTHORIZED RETAILERS AND COUNTERFEIT PRODUCTS
Canndescent does not offer a warranty on products purchased from an unauthorized retailer.
SUBMITTING A WARRANTY CLAIM
When submitting a warranty claim, the non-functioning product(s) will require a special RMA to process requests which help us identify a Stylus™ purchase and proper shipping procedures. To receive an RMA number, and start a warranty claim process, you must first contact our Customer Care Department at (877) 778-9587 or by using the Customer Care Contact Form.
In preparation for shipping the Stylus™ Series product(s), we need to send you a specially padded mailbag and/or small box to ship the product in. Please write the RMA number on a piece of paper with your full name, order number, e-mail address and a phone number inside for easy identification. Once at our return facility, a warranty representative will evaluate the condition of the product and proceed with the process.
UNDER NO CIRCUMSTANCES WILL WE ACCEPT ANY PRODUCT BACK WITHOUT AN RMA.
WE WILL NOT PROCESS ANY EXCEPTIONS TO THIS WARRANTY.
If you have any questions regarding our Canndescent and Licensed products, please feel free to contact us by using the Customer Care Contact Form, or call our Customer Care Department at (877) 778-9587.