Last Updated December 5th, 2019
DO YOU DELIVER TO PO BOX ADDRESSES?
At this time we cannot ship to PO Box addresses.
DO YOU DELIVER OUTSIDE OF THE US?
At this time we cannot ship to any Canada, Mexico, International or any cross-border provinces.
HOW SOON WILL I GET MY ORDER?Our shipping methods use USPS Priority for US orders. Our standard delivery estimate of 3-7 days depending on your location and US Holiday dates.
Based on your geographic location in some cases we may be able to offer 2nd day or overnight shipment options at check-out for an additional cost.
- All methods are delivered expected to be delivered Monday through Friday by the close of business day.
- We do not offer weekend shipments at this time.
- Any Age or User Verification will require a signature and can increase the time for processing and shipment of your order.
- Delivery dates on our website are best-case estimates and provided by our shipping vendor. Any dates or times may be affected by weather, national holidays, and some geographic locations.
- We do not offer any shipping refunds based on weather conditions or problems due to courier issues.
WHAT PACKAGING WILL MY ORDER BE DELIVERED IN?
Your order will be shipped in discreet packaging with no company visible logos.
WHAT DO I DO IF MY PARCEL IS LOST?
We must recommend that an adult be present in order to take possession of a package. A signature confirmation upon delivery to prevent lost or stolen packages is required. If a package is not delivered, please call our shipping vendor for immediate assistance with your parcel. We ask this before contacting Canndescent, you make a claim by calling the postal service.
We will provide help with getting in contact with the postal service. Please include your shipping confirmation & order number when contacting us via our: Customer Care Contact Form
Please note: damaged or missing merchandise must be reported to us within 24 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy.
WHAT IF MY PARCEL IS DAMAGED?
If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact the Customer Service team using our Customer Care Contact Form.
Please note: damaged or missing merchandise must be reported to us within 24 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?
No, not if you have received your tracking information by email. If you have received your tracking information please contact the courier directly to make any changes to the delivery address.
All orders placed before noon, PT will ship same day. Orders placed after 2PM PT will ship the next business day.
CAN I TRACK MY ORDER?
Yes, once your order ships you will receive a confirmation email with a link to your tracking number. A link will also be available in the Order History section of your account to allow you to track your order.
WHY CAN’T YOU SHIP TO ME?
For those in the United States: we may not be able to ship Canndescent products directly to some states due to regulations. This can change at any time, so we cannot guarantee any real-time updates in reference to your state and/or local government.
For those outside the United States, Canndescent is currently NOT available outside of the United States of America.
WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.
FLAGSHIP RETAIL INC
3905 State Street, Suite 357
Santa Barbara California 93105
P (877) 778-9587
Monday through Friday 9 am to 5 pm (PST)