Last Updated January 5th, 2019

RETURNS POLICY

Your order will be considered closed without any issues upon shipment confirmation and no attempt has been made to contact our Returns Department within 24 hours.

The Stylus Battery Returns Policy & Warranty is separated from our normal return policy.  The process can be found HERE and/or use the direct link: https://canndescent.store/pages/warranty-information

Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) business days of shipment. All returned items must be unused, unopened, and in original packaging for a refund.

We do not sell or take returns on cartridges, atomizers, e-liquids, coils, RBA, disposable items, final sale and/or clearance items. 

All Items that are final sale and are not covered by our return policy and warranty.
Canndescent Store offers a simple 30-day Return Policy on all regular price orders shipped within the US that are deemed returnable.  Please send an email to our returns team at returns@canndescent.com including proof of the new, unused item to be issued a return label (RMA).

Please include and/or provide a reason for your return:

  • Proof of purchase is required for a full refund
  • Without proof of purchase, store credit will be offered.
  • Products returned for store credit will not incur any restocking fees
  • Returns for products ordered online are not accepted in-store
  • Shipping charges are non-refundable
  • All discounted or sale orders are final sale.
  • We cannot, under any circumstance, accept returns for products that have been used.

HOW DO I RETURN A PRODUCT THAT HAS NOT BEEN DAMAGED OR HAS BEEN UNUSED?

  • Send an email by going to Customer Care Contact Form
  • Please include the reason for your return and photo proof that the product is new and unused.
  • A prepaid shipping label will be created and provided by us and sent via email.
  • Pack the item(s) in the box and packaging that you received, print the shipping label and secure the label to the box. The box can be dropped off at your nearest post office
  • A refund or store credit will be issued once the returned item has arrived and been accepted by our warehouse.

We reserve the right, at our sole discretion, to reject any return that does not comply with the foregoing requirements.

WHAT IS YOUR EXCHANGE POLICY?

We do not offer exchanges. Please contact using the Customer Care Contact Form if you have any questions.

WHAT IF THE PRODUCT I WANT TO EXCHANGE ARRIVED DAMAGED?

In the unlikely event that a product arrives broken, damaged or the incorrect product was shipped, please use the Customer Care Contact Form within 48 hours of delivery in order to receive an exchange RMA. NO EXCEPTIONS

Please include 2 - 3 images of the damaged product. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product in a timely manner.

CAN I RETURN A USED ITEM?

Under no circumstance do we accept returns on used items.

In case of incorrectly shipped item(s) we must receive such item(s) before resending the correct item. Refunds are processed within approximately ten (10) business days of our receipt of the items in the warehouse. Your refund will be credited back to the same payment method used to make the original purchase on the Website. NO EXCEPTIONS

WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.

FLAGSHIP RETAIL INC
3905 State Street, Suite 7-357
Santa Barbara California 93105
P (877) 778-9587

– Monday through Friday 9 am to 5 pm (PST)